Regional Manager

Job Title: Regional Manager

Location: G&B / GGET Main Office, retail locations

Classification: Full-time, exempt

Reports to: VP of Retail Operations

Rate: $90,000-105,000 annually

About the Company

Go Get Em Tiger and G&B Coffee is a collection of baristas, roasters, chefs, bakers, general managers, product developers, quality control experts, storytellers and more who have dedicated themselves to creating innovative and memorable coffee experiences.

And the name? Go Get Em Tiger recognizes what coffee means for most of us. It's the moment we take to enjoy and become alive for the day that lies ahead. Coffee is the thing you do before the thing you do, and we’re here to help you get off to the right start.

About the Team

You will report to our VP of Retail Operations and manage our team of General Managers.

About the Job

The Regional Manager is responsible – through direct influence, direction, and delegation – for their portfolio of cafes achieving the desired results in revenue, controllable expenses, and defined people metrics. You will achieve these results by providing excellent coaching to our team of General Managers (GMs). You will work with our GMs to ensure that we are always adhering to our service, product quality, and facilities standards and coach or managers on developing the Go Get Em Tiger leadership competencies that will be essential to their successful careers within the company.

Essential Duties

• Raise the standards of customer service and product quality at our cafes
  • Regularly perform “Owner’s Path” walkthroughs of our cafes
  • Coach GMs on performing “Owner’s Path” walkthroughs
  • Clearly and effectively communicate necessary improvements to the GMs and hold them accountable to achieving the desired results
• Recruit, motivate, train, and hold accountable a team of General Managers
  • Train managers on Go Get Em Tiger standards and practices and hold them accountable to delivering on them
  • Succession plan to ensure access to a pipeline of internally sourced managers. Assist in the hiring of great managers externally when necessary
  • Hold GMs accountable to achieving the goals they set for themselves as a part of their development plan
• Achieve desired results
  • Meet or exceed portfolio revenue target
  • Coach managers on achieving unit-level revenue and controllable expense targets
  • Coach managers on achieving desired staff composition targets
• Foster a safe and clean cafe environment for all employees and guests
  • Consistently achieve A grades on all CADPH food safety inspections at all cafes
  • Coach managers on urgently addressing any issue that compromises our ability to deliver a safe and clean cafe environment

Go Get Em Tiger Leadership Competencies
As a leader at Go Get Em Tiger, you…

• Display Agility
• Have Courage
• Instill Accountability
• Possess Interpersonal Savvy
• Drive Results

Other Responsibilities

• Attend bi-weekly management meetings
• Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
• Execute all duties of either FOH or BOH at the highest level measured by the GGET skill tracker. Execute all duties of the other discipline at a level of baseline functionality. (i.e. is an A+ barista and a competent cook or vice-versa)
• Support General Managers in shop-specific events and programming
• Find inventive ways to increase revenue
• Build long-term customer loyalty

Qualifications & Experience

• Minimum of two years of proven management success in a high-volume and/or quality driven food service environment is a must
• Previous work experience in a high-volume specialty coffee setting is a plus
• Experience managing diverse teams
• Experience with P&L statements

Required Skills & Abilities

• Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards in serving customers and in operational flow
• Create and perpetually improves systems that are universally applicable in the store and can be implemented with ease
• Demonstrable track record of delivering growth and success in Retail businesses
• Good understanding of large-scale retail operations and the various systems supporting them
• Demonstrable ability to think critically and build solutions to problems you encounter
• Strong written and verbal communication skills
• Strong strategic perspective, with the ability to execute tactical day-to-day deliverables while elevating the customer experience
• Maintains a safe environment for all employees and customers
• Strong product obsession for coffee, food and overall quality
• Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment
• Availability for both weekend days and overall schedule availability
• Must be able to provide reliable transportation to/from work and for work-related errands
• Must be proficient with Email, Google Drive, Slack and Microsoft Office

Physical Requirements

• Moving between worksites

• Remaining in a stationary position, often standing or sitting for extended periods of time

• Exposure to kitchen and cafe environments
• Working at a computer for extended periods of time
• Communicating with others to exchange information