Shift Lead - Montana

Job Title: Shift Lead
Reports to: General Manager
Classification: Full-time, hourly
Pay Range: $18.00-$20.00/hour + tips 

What's the job?
Shift Leads are highly-skilled team members who know the ins and outs of their cafe. They act as the go-to person when the Assistant Cafe Leader and General Manager are not available, and ensure quality standards are being met across the team. Shift Leads operate with curiosity and lead by example. They run shifts, can work in any position, and ensure the next day is set up for success.

Shift Leads demonstrate a complete understanding of G&B and GGET values and standards, as outlined in the company’s training documents. They are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.   

Key Responsibilities

• Run effective and efficient shifts
  • Run breaks
  • Manage shift deployment
  • Ensure task list accountability
• Operate at a Level 2 expertise in every position
  • Open and close the cafe
  • De-escalate conflict with guests as needed
  • Operate with high technical skill and hospitality expertise
  • Complete basic troubleshooting on equipment
• Act as a bearer of quality standards for the team
  • Perform regular QC for both food and beverages
  • Support in training team members through coaching and shadow shifts
  • Maintain cleanliness and safety standards in the cafe
• Manage cafe opens and closes with owner expertise
  • Record waste logs
  • Record transfer logs
  • Manage cash handling and tips
  • Validate deliveries
  • Support General Manager and Assistant Cafe Leader in end of period duties

Other Job Duties

• Be kind, engaging, and knowledgeable about our offerings and about coffee generally
• Hold staff accountable for quality control of product, recipes, equipment operation and maintenance
• Proactively pass on CS knowledge to new staff
• Coach and empower team members to take ownership of each customer’s experience
• Coach other team members in time management, task completion, and intentional operation
• Be positive and honest
• Display excellent hospitality to all customers and coworkers
• Hustle, serve guests with magical speed
• Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:
  • Customer service
  • Coffee brewing and espresso extraction
  • Drink finishing
  • Serving food
  • Dishwashing and general cleaning
• Handle cash and card transactions, ensuring accurate keeping of your till
• Stay up-to-date with all menu offerings
• Take pride in the condition of your workspace

Required Skills, Knowledge, and Abilities

• Understand and implement our mission, vision and values
• Apply “owner eyes” to all aspects of the shop
• Demonstrate mastery of feedback and shop processes
• Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service
• Demonstrate the ability to improve the work -- and the experience -- of the employees around you
• Manage up, bringing not only problems but also potential solutions, to your manager
• Share our absolute passion for coffee, food, and hospitality
• Open and/or close the coffeebar, and possess overall schedule flexibility
• Excellent time management and delegation skills
• Function well in a fast-paced and, at times, stressful environment

Experiential Qualifications

• Previous success working on a G&B/GGET team or highly-comparable experience from an outside company
• Experience working with diverse teams

Physical Requirements

• Ability to move about the cafe space frequently throughout shift
• Ability to operate job related tools, such as espresso machines and coffee brewers
• Ability to communicate effectively with coworkers and customers
• Ability to frequently move prep items in bins weighing up to 40lbs
• Exposure to kitchen environment with hot surfaces

Some reasons you might like working here:

• We offer medical, dental and vision coverage to all full-time employees
• We offer a 401k plan with company matching funds
• One free bag of coffee per week
• Free drinks while you work
• One free drink per day when you don’t work and discounts on food and merch
• We are a team of passionate individuals who care deeply about what we do

About the Company:

Go Get Em Tiger is a growing, community focused LA based coffee retail and roasting company with ten cafes and a nascent DTC coffee subscription service. Our mission is to inspire human connection and build belonging.

We are as fanatical about supporting the communities we serve as we are about excellent quality and hospitality, and our aim is to build the most human centered hospitality company in the World.

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We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.