People Operations Manager

G&B Coffee LLC - Job Description

Job Title: People Operations Manager

Locations: GGET HQ

Classification: Full time, salary, FLSA exempt

Reports to: VP of Operations

Direct Report: People Ops Coordinator

Salary Range: $70,000-$90,000

About the company

Go Get Em Tiger is a growing, community focused LA based coffee retail and roasting company with eight cafes and a nascent DTC coffee subscription service.

We are as fanatical about supporting the communities we serve as we are about excellent quality and hospitality, and our aim is to build the most human centered hospitality company in the World.

About the job

The People Operations Manager at Go Get Em Tiger will provide critical HR support to employees across the entire company. They will ensure GGET is a safe and healthy place to work for all employees through the holistic management and improvement of HR policies and procedures. They will spearhead our recruiting efforts, effectively manage complex employee relations issues, own the biweekly payroll process, oversee employee benefit programs, and implement an effective safety program.

About you

You are an HR professional interested in growing your career in a quality-driven, people focused food and beverage company. You are hospitable in nature and enthusiastic about what we do. Your prior HR experience has had an emphasis on recruiting and you are a skilled communicator.

As a leader at Go Get Em Tiger, you…
 

• Display Agility
• Have Courage
• Instill Accountability
• Possess Interpersonal Savvy
• Drive Results

Key Responsibilities

• Manage core HR functions
  • Full-cycle recruitment, performance management, engagement and retention, benefits, coaching on employee relations, risk management and compliance
  • Process biweekly payroll for the Company on ADP Workforce Now, accurately and in a timely manner
  • Direct the People Ops Coordinator’s work and broaden their skills and experience working with all core HR functions
• Ensure the employee experience at GGET is one that promotes safety, support, and growth
  • Work closely with departmental leaders to support a people-first and collaborative culture
  • Work with departmental leaders on people planning, talent assessment, and performance management
  • Drive safety program adherence at all GGET locations through quarterly safety meetings and trainings
  • Coach managers on managing issues relating to company policies
• Improve HR policies and practices
  • Recognize when HR policies and practices can improve and prioritize planned improvements for maximum impact
  • Ensure that we are staying proactive with new labor laws and compliance issues
  • Gather and analyze people data to inform executive decision making

Other Job Responsibilities

• Support General Managers in hiring by holding interviews
• Own the annual benefits renewal and open enrollment processes
• Ensure that employees receive proper education on benefits offerings
• Lead annual review process for all office employees
• Own workers compensation claim management and ensure that we are diligently working to close claims
• Execute trainings around harassment prevention and bias reduction
• Stay abreast of new ideas, trainings, resources, and communication tools to ensure we’re operating with best-in-class systems
• Foster the continued growth and development of the People Ops Coordinator
• Other duties as assigned by the VP of Operations

Required Knowledge, Skills, and Abilities

• Expert knowledge of legal and regulatory requirements affecting employment in CA.
• Knowledge of the common HR considerations relating to restaurant operations, hourly workers, multi-unit organizations, etc.
• Risk assessment
• Data analytics
• Succession planning and talent assessment/management
• Familiarity with MS office suite, google application suite
• Ability to prioritize tasks most critical to company success and attainment of our goals
• Ability to work in a highly collaborative and hands-on setting
• Ability to manage multiple projects at once
• Can provide own transportation to GGET locations as necessary
• Bilingual English/Spanish highly preferred

Experiential Requirements

• 3+ years experience in Human Resources Management
• Experience in recruiting for retail and/or food service
• Bachelor’s degree in Human Resources or associated field or SHRM-CP/HRCI-PHR preferred

Physical and Mental Requirements

• Work in an office environment and on-site at other company locations, including warehouses, cafes and kitchens
• Ability to work collaboratively with others
• Ability to exchange information and communicate with others
• Spend extended periods of time on the computer