People Operations Coordinator

Description

G&B Coffee LLC - Job Description
Job Title: People Operations Coordinator
Location: HQ Main Office, GGET/G&B Cafes
Classification: Hourly, $25-$30 per hour, full-time
Reports to: People Operations Manager

About the Company

Go Get Em Tiger is a growing, community focused LA based coffee retail and roasting company with eight cafes and a nascent DTC coffee subscription service.

We are as fanatical about supporting the communities we serve as we are about excellent quality and hospitality, and our aim is to build the most human centered hospitality company in the World.

About the Job

The People Operations Coordinator provides excellent administrative support to the Operations Team. They have a hand in many HR functions and provide excellent internal communications support, ensuring that communications are delivered clearly and consistently.

About you

You are a diligent and detail-oriented completionist who will take a hands-on approach and see a project through to its end. 

The People Ops Coordinator should intimately understand the culture and operations of the company. The role works cross-functionally with the Director of Strategy and reports to the People Operations Manager. The role is primarily based out of GGET’s Vernon headquarters with occasional travel between our cafes.

Key Responsibilities

• Provide timely and accurate HR administrative support, ensuring complete and accurate documentation
  • Onboard/Offboard employees on relevant platforms, including management of onboarding paperwork, employment verification and final paychecks
  • Maintain employee records, licenses, and certifications in HRIS system
  • Generate job descriptions and postings as needed to support hiring needs
  • Document and update written company policies as needed
  • Own the permissioning, role assignment, and maintenance of People Operations software (e.g. HRIS, scheduling and timekeeping, POS, etc)
• Organize and package communication for retail operations teams
  • Ensure all teams have the necessary information and tools for new product launches, coffee drops, trainings, and SOPs
  • Support Director of Strategy in setting up products in all necessary systems
  • Gather feedback from relevant stakeholders during process changes

Other Job Duties

• Assist in communicating the company’s policies and SOPs
• Update menus and signage for cafes as needed
• Document workplace investigations as needed
• Manage workers comp claims to closure
• Support People Ops Manager in the annual Open Enrollment process for all employees
• Support People Ops Manager in the Company’s annual review cycle
• Respond to occasional requests for employment verifications
• Respond to occasional EDD audits
• Other duties as assigned by the People Ops Manager.

Required Skills, Knowledge, and Abilities

• Excellent verbal and written communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask, reprioritize quickly, and manage multiple projects at once
• Ability to work independently, be proactive, and manage up
• Ability to ask clear, pointed questions when instructions are unclear
• Ability to take direction and coaching and a desire to learn and grow
• Ability to communicate effectively with employees of varying levels of seniority
• Exercise discretion with sensitive employee information
• High level of proficiency with Microsoft Excel, other Microsoft Office Suite applications, G-suite applications, and email
• Proficiency with, or ability to learn, HRIS software and other employee management systems
• Familiarity with the specialty coffee landscape of LA and GGET’s place within it.
• Demonstrated ability to learn and leverage new software products.
• Demonstrated ability to learn new skills, processes and technologies
• Strong written and verbal communication skills.
• Ability to provide one’s own reliable transportation to/from work and related company work sites
• Spanish language skills a plus

Experiential Qualifications

• 1-2 years of working experience in a Service Industry role
• 1-2 years experience in an HR Coordinator or Generalist role
• Experience using Adobe InDesign and Illustrator preferred

Physical Requirements

• Ability to work on a computer for extended periods of time
• Ability to communicate effectively across all levels of the company